PRIVACY POLICY
- Introduction
As Ratic, Inc. (hereinafter referred to as “Ratic”, the “Company“, “we”, and through similar words such as “us”, “our”, etc.), we respect your privacy and are committed to providing a safe and online experience through our application (the “App” or “Application”) adhering to a global privacy perspective.
This Privacy Policy (“the Policy”) describes our practices and policies with regards to use and process of personal information while operating the App and providing the services thereunder (the “Services”). In this regard, this Policy describes the types of personal information we collect through App and our Services, how we use that information, our legal basis for doing so, with whom we share it, your rights and choices in this regard, how you can contact us about our privacy practices as well as your ability to control certain uses of such personal information. This Policy does not apply to third-party sites, products, or services, even if they link to our Services or the Ratic App, and you should consider the privacy practices of those third parties carefully.
- Ratic App
Ratic is a game launcher that provides its Users with a seamless gaming experience by allowing them to connect certain games from app stores to their Ratic account. By switching between the Ratic app and the game app, users can easily manage their in-game activities, in-app coins and collectibles that can be tracked through their Ratic account.
The App (including its all subdomains, other media and their respective features and content) is a service made available by Ratic.
- Acknowledgement of the Policy
By acknowledging this Policy, you are accepting that you have familiarized yourself with the practices described in this Policy, and the Terms of Service (the “Terms”), which governs this Policy and contains all disclaimers of warranties and limitation of liabilities. If you do not agree to the processing activities stipulated in this Policy, please do not further access or use the App or any Services and/or delete your account immediately.
- Definitions
Capitalized words not defined under this Policy shall be understood as described under our Terms. It is of utmost importance to read the Policy provided herein in tandem with the Terms to better grasp the key concepts provided and explained therein.
Within the scope of this Policy, the following terms shall have the meanings ascribed to them below. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Account |
An account on the App, allowing the Users to access contents of the App and use the Services following the registration process. |
Application or App |
The application developed and owned by Ratic which can be downloaded from Google Play, Apple App Store or any other application stores to enjoy the products and services that are offered by Ratic. |
Business |
Business, for the purpose of the CCPA, refers to the legal entity that collects Consumers’ personal information and determines the purposes and means of the processing of Consumers’ personal information, or on behalf of which such information is collected and that alone, or jointly with others, determines the purposes and means of the processing of consumers’ personal information, that does business in the State of California |
CCPA |
The California Consumer Privacy Act of 2018, enacted on June 28, 2018, and as amended by the California Privacy Rights Act (CPRA) (collectively, “California Privacy Laws”) |
Collectible |
A virtual item or object that a User can earn, purchase, rent, lend or accumulate/create in a Game or through the App. These collectibles enhance the gameplay experience, as well as to reward players for their exploration and achievements within the game. |
Consumer |
For the purposes of the CCPA, a natural person who is a California resident, including (i) every individual who is in the USA for other than a temporary or transitory purpose, and (ii) every individual who is domiciled in the USA who is outside the USA for a temporary or transitory purpose |
Data Controller |
For the purposes of the GDPR, means the legal person which determines purposes and means of process of Personal Data alone or jointly with others |
Data Subject |
A natural person who can be identified or rendered identifiable through the personal data related to |
Device |
Any device that is suitable to access the Ratic App and the Service such as a mobile phone or a digital tablet and with an internet connection |
Game |
Any video game playable on a Device and available via the Ratic App. |
Game Studio |
A natural person or legal entity specialized in the development of Games. |
GDPR |
(i) Regulation 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the Processing of Personal Data and on the free movement of such data (General Data Protection Regulation) (the “EU GDPR“); and (ii) the EU GDPR as saved into United Kingdom law by virtue of section 3 of the United Kingdom’s European Union (Withdrawal) Act 2018 (the “UK GDPR“); in each case as may be amended or superseded from time to time |
In-app Coins |
A virtual item that allows to benefit from the Services and opportunities offered in the application that can be earned by playing Games or purchased via Marketplace. |
Marketplace |
The marketplace in the Ratic App in which the Users can purchase In-app Coin and other in-game assets including Collectibles |
Personal Data Breach |
A breach of security whether accidental or on purpose, resulting in accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to personal data |
Personal Information / Personal Data
|
Any information/data that relates to an identified or identifiable individual For the purposes for GDPR, any information relating to you such as a name, identification number, location data, online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity For the purposes of the CCPA, any information that identifies, relates to, describes or is capable of being associated with, or could reasonably be linked, directly or indirectly, with you |
Sale of Data |
For the purposes of the CCPA, selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a Consumer’s personal information to another business or a third party for monetary or other valuable consideration |
Service |
The services provided by Ratic as described in our Terms |
Service Provider |
means any natural or legal person who processes the data on behalf of Ratic and refers to Third-Party companies or individuals contracted by Ratic to facilitate the Service, to provide the Service on behalf of Ratic, to perform services related to the Service or to assist Ratic in analyzing how the Service is used For the purposes of the GDPR, Service Providers are considered as Data Processors. Our Third-Party Service Providers are considered as our ‘Sub-processors’. |
Special Category of Personal Data |
Personal Data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership and, genetic and biometric information, information concerning Data Subject’s sex life or sexual orientation |
Sub-processor |
means any Third-Party Data Processor who has or will have access to or process Personal Data |
Third-Party |
Any individual or organization that is not affiliated with Ratic, including both natural persons and legal entities. This term encompasses a broad range of external parties, such as customers, vendors, partners, and competitors, among others, who may interact with Ratic or its subsidiaries and wholly owned entities. |
PDPL |
Turkish Personal Data Protection Law No. 6698, as may be amended or superseded from time to time |
Usage Data |
Data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, duration of a page visit) |
User |
A natural person who may access and download the Ratic App to enjoy the Services provided by the Company. The User may be referred to as “you” in this Policy |
- Applicability of the Policy
Since our operations are a based in different parts of the World but have numerous Users from different countries, we intend to reflect our compliance with various legislations about privacy and data protection from a global perspective. For this reason, we show considerable effort to act in accordance with the PDPL, GDPR and CCPA.
- Personal Information Collected by Ratic
We collect personal information concerning you from certain sources to provide the Services and to manage the App. We also obtain information from you and from Third Parties as detailed below.
Please note that if you decline to provide any of the required information requested by Ratic, you may not be able to take full advantage of the Services and their features or make a purchase from us.
We may collect, use, store and transfer different kinds of personal information about you which we collect from various sources as described below:
- Personal Information We Collect Directly from You
We collect information from and about you and your transactions and other interactions with us. This may include, but is not limited to, when you download the App to your Device, sign-up an account, connect your Game account to Ratic account, play Games, join tournaments, and purchase in the Marketplace or use the Services, in general.
Personal information you may provide includes,
Registration and Account Information
If you desire to have access to the App you are required to become a registered User, and to submit the following types of personal information to Ratic: Identifiers and contact information such as your name surname, email address, phone number, username, account password, your preferences such as language, time zone; the types of communications you would like to receive from us, and image/avatar(if you choose to provide this).
In-App Purchases and Commercial Information
Another important aspect of Ratic’s data processing activities is the management of in-app purchases made by Users. Through the Marketplace, Users can purchase additional In-App Coins and Collectibles using a variety of payment methods. Ratic must collect and process your username, In-App Coin Balance and Collectible inventory to validate, manage and verify your identity and transactions.
Other
You may also opt-in to submitting information through other methods, including:
- By providing your email and other contact information; information on how you engage with our emails such as email open and click rates, whether a link is clicked, which web pages are visited after opening the email, the type of browser and email clients you use, and general location (i.e. country and region) information,
- Your messages, posts and other interactions with our brand and social media accounts,
- Teleconference, videoconference, and other meetings; your preferences, feedback, opinions and business needs; and recordings of these sessions if you provide your consent,
- In connection with a real or potential business relationship with us.
- Personal Information Collected From Third Parties
Game Interactions
Ratic’s data processing activities encompass a range of tasks involved in managing and utilizing User information collected through the Ratic App. One of the primary functions of this system is to track User progress and rewards within Games, allowing Users to access In-app Coins and Collectibles that can be used for a variety of purposes within the App and the Games. To accomplish this, Ratic collects and stores information from Game Studios regarding User In-app Coin balances, Collectible inventory data, and usernames.
It is important to note that while Ratic may collect certain information from Game Studios in order to provide Users with access to their in-app rewards through the Ratic App, the Game Studios themselves are the Data Controllers of the information collected within their Games. Users should be aware that they may be providing personal information to Game Studios when they download, access or play Games and are encouraged to carefully review the terms and privacy policies of these Game Studios before doing so. Ratic does not have control over the data processing activities of Game Studios outside of the information shared for the specific purpose of in-app rewards tracking and cannot be held responsible for the privacy practices of these Game Studios.
Validator Machine
In order to prevent fraudulent activity within the App, Ratic utilizes a validator machine to ensure that User Accounts are real and not bots. This is a critical aspect of maintaining the integrity of the in-app rewards system, as it helps to ensure that only legitimate users are able to earn and collect rewards. The validator machine operates by analyzing user activity within the Games, looking for patterns or behaviors that may indicate bot activity or other forms of cheating. If suspicious activity is detected, the User account may be flagged or even suspended to prevent further misuse of the App.
Third-Party Services
We use Third-Party Service Providers to provide certain Services on our behalf when the information is necessary for them to perform their duties.
The Third-Party Service Providers (our Sub-processors) help us better operate our Website and Platform and for services such as hosting, maintenance, error monitoring, debugging performance monitoring, customer service, database storage and management, SEO services, user onboarding, email automation, product and User tracking, heat-map and live chat tracking. In some cases, these Service Providers may process or store personal information while providing services. When those Service Providers receive access to personal information, they undergo a security and privacy review to ensure they meet the necessary safeguards and implement ‘the best practice’ in their data processing activities. We are also committed to providing that they are contractually bound by a data protection/processing agreement that requires them to comply with applicable regulations, including having the appropriate access controls in place to protect your data.
Third Party Analytics and Advertisements
We also may use Third Party advertisements, analytics, and tracking tools to better understand who is using the App, how people are using the App, how to improve the effectiveness of the Services, engagement of Games and related content, and to help us or those Third Parties serve more targeted advertising to you across our media channels. These Third Parties may use technology, where applicable, such as cookies, web beacons, pixel tags, log files, flash cookies, or other technologies to collect and store information. They may also combine information they collect from your interaction with the App with information they collect from other sources, which combination may be subject to the Third Party’s control and privacy policy thereupon. For further details on how these cookies are used please refer to our Cookie Notice.
- Cookies and Automatic Collection Methods
We may also collect information about your online activities on the App and connected Devices over time and across Third-Party websites, Devices, apps, and other online features and services. For example, when you use automated chat functionality (chatbots) to make an inquiry, provide feedback, or make another request, we may collect information about you such as your username and email address, your specific feedback or request, and information related to your use of our Services.
This collection includes automatically collected information, and generally does not include personal information unless you provide it through the App or you choose to share it with us by other means. Methods we use are described below:
- Cookies (which may be session-based or persistent, and are typically small data files that are stored on your hard drive or in connection with your internet browser as set forth thoroughly under our “Cookie Notice” section)
- Web beacons or tags (small images embedded into websites or emails that send information about your Device when you visit our Application, or open an email we send to you);
- App log files (which we tend to create automatically in connection with your access to and use of our App).
These technologies record information about your usage of our App and Services, including:
- Browser and Device Data, IP address, Device type, internet browser type, screen resolution, operating system’s name and version, Device manufacturer and model, language, plug-ins, add-ons, brand, model, technical specification, UUID(Unique Device ID) and operating system information of the Device used, and the language version of the App you are visiting.
- Preference information, marketing and communication preferences, your account settings including any default preferences, any preferences you have indicated, the types of services/offers that interest you, the areas of our Services that you have visited or ways that you interact with our Services.
- Logs and Usage Data, such as time spent on the App, pages visited, links clicked, bounce rate, roll percentage, language preferences, views, App usage time, payment amount, payment channels, frequency of login, and the different types of activity undertaken by users such as frequently accessed areas of the Services, approaches to in-app notifications, segments, cookie records, cookie and Device ID.
- General Location Information (region, city), such as IP address and the region in which you are located when you are logging in and using the Services, in accordance with the settings on your Device.
- How Ratic Uses Personal Information
We rely upon several legal grounds to ensure that our use of your personal information is compliant with the applicable laws. Most commonly we will use your personal information in the following circumstances:
- Where it is necessary for the performance of a contract with you or to take steps to enter into a contract with you (e.g., terms of service).
- Where you have given your consent to the processing of your personal data for a particular purpose (e.g., when you give consent to promotional communications for email marketing purposes).
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. (e.g., when there is a fraudulent activity regarding your transactions)
- Where we need to comply with a legal or regulatory obligation (e.g., when we are legally obliged to disclose your personal information).
Purposes for which we will use your personal information;
The purposes for which we will process your personal information and the lawful basis of processing on which we rely are described below:
Pre-contractual, contractual and post-contractual business relationships. We process personal information to enter a legal relationship with prospective Users, and to perform the contractual obligations under the the Terms. Activities that we conduct in this context include:
- To provide you with Services, such as to,
- register you as a User of our App and create your account so that you may access our Services,
- enable you to connect your Game account with App account to track and manage your In-App Coins and Collectible inventory,
- to administer and support the Services you have requested including to send service notifications, manage and support the provision of our services, to manage payments and to exercise our legal rights,
- to manage our relationship with you which will include: (a) notifying you about changes to our Terms or Privacy Policy (b) asking you to update your information (c) dealing with any issues or feedback you may have,
- Process, maintain, and service your account(s),
- Validate, confirm, verify, deliver, install, and track your Game history and In-App Coin balance and Collectible inventory.
- To respond or communicate with you such as when you;
- Sign-up an account,
- Make a request or inquiry through contact form/ticket or any other channel dedicated for such use,
- Committed fraudulent activity,
- Share a comment/review or concern regarding our App or any of our Services.
Legal and regulatory compliance. We use personal information to verify the identity of our Users in order to comply with applicable laws. These obligations are imposed on us by the operation of law, industry standards, and by our financial partners, and may require us to report our compliance to Third Parties and to submit to Third-Party verification audits. Examples of how we use information within this condition include:
- Accounting, auditing, and billing activities;
- Respond to court orders, lawsuits, subpoenas, and government requests; address legal and regulatory compliance; and
- Communications regarding payments, and related pre-sale and post-sale communications as required by the applicable law.
Legitimate business interests. We rely on our legitimate business interests to process certain personal information concerning you. The following list sets out the business purposes that we have identified as legitimate. In determining the content of this list, we balanced our interests against the legitimate interests and rights of the individuals whose personal information we process. Examples of how we use information within this condition include:
- Mitigating financial loss, claims, liabilities, or other harm to Users and the Company;
- Protecting the security or integrity of Ratic App and our business, such as by protecting against and preventing fraud, unauthorized transactions, claims and other liabilities, and managing risk exposure, including by identifying potential hackers and other unauthorized users;
- Responding to inquiries, sending service notices, and providing customer support;
- Personalizing your experience with us, including to remember your interests and preferences (e., mostly-played Games), we share with you; tracking and categorizing your gaming activity and interests on Ratic App,
- Promoting, analyzing, modifying, and improving our systems, and tools, and developing new services;
- Managing, operating, and improving the performance of Ratic App and the Services by understanding their effectiveness, measure the engagement levels of the Games and optimizing our App;
- Improving Ratic App and Services;
- Conducting aggregate analysis and developing business intelligence that enables us to operate, protect, make informed decisions, and report on the performance of our business;
- Ensuring network and information security throughout Ratic App and our Services (including troubleshooting, business operational analysis, testing, system maintenance, support, reporting and hosting of data);
- Protecting the security or integrity of our Services and business, such as by protecting against and preventing fraud, unauthorized transactions, claims and other liabilities, and managing risk exposure, including by identifying potential hackers and other unauthorized users.
Based on Your Prior Explicit Consent. We rely on your prior explicit consent to process your personal information for the purposes below:
- to send you marketing and commercial emails,
- to include you to our newsletter,
- for interest-based advertising activities.
Personal Data Manifestly Made Public by our Users. Username and profile picture (if any) along with Leaderboard results are being manifestly public by such User to be published on the Ratic App Leaderboard to the extent permissible by the Terms.
Marketing and Advertising Activities
We may send you marketing and advertising communications about Ratic, the App, the Services, and upcoming Games that are compatible with the App; invite you to participate in our events or surveys, or otherwise communicate with you for marketing purposes; and to customize the marketing and advertising that we provide to you upon your prior explicit consent.
In order to provide you with all of the benefits of our Service, we ask for your permission to send you information about the latest news, special events, offers, promotions and other benefits. We also ask for your permission to send you, our newsletter. Upon your consent, we will use your email address to contact you with this information.
When we collect your business, contact details through our participation at trade shows or other events, we may use the information to follow-up with you regarding an event, send you information that you have requested on our products and Services, and upon your explicit consent, include you on our marketing information campaigns.
If you decide at any time that you no longer wish to receive such marketing communications from us, please follow the unsubscribe instructions provided in any of the communications. You may also opt-out from receiving commercial emails from us by sending your request to us by email at support@ratic.io.
To update your preferences, ask us to remove your information from our mailing lists, delete your account or submit a request to exercise your rights under applicable law, please contact us at support@ratic.io.
Interest-based Advertising. When you use Ratic App, both certain Third Parties and we collect information about your online activities over time and across different websites to provide you with advertising Games and services tailored to your individual interests (“interest-based advertising”). These Third Parties may place or recognize a technology on your browser. We will obtain your consent prior to processing your information for the purposes of interest-based advertising.
Since we also participate in advertising networks, you may see our ads on other websites or mobile apps. Ad networks allow us to target our messaging to users based on a range of factors, including users’ inferred interests, and browsing context (i.e., time and date of your visit to Ratic App, pages that you viewed, and the links/games/sections that you clicked on). This technology also helps us track the effectiveness of our marketing efforts and understand if you have seen one of our advertisements.
We work with advertising networks (Google AdWords, etc.). To learn more about managing your privacy and storage settings and opting out from receiving Network Advertising Initiative member companies ‘cookies, please visit the Network Advertising Initiative’s opt-out page. If you wish to prevent your data from being used by Google Analytics, Google has developed the Google Analytics opt-out browser add-on available at here. If you opt-out from interest-based advertising, you may see advertising that is not relevant to you.
To learn more about managing your privacy and storage settings and opting out from receiving other Third Parties’ cookies, please see our “Exercising of Your GDPR Privacy Rights” and “Exercising of Your California Privacy Rights” sections.
We do not guarantee that all of the Third Parties we work with will honor the elections you make using those options, but we strive to work with Third Parties that do.
Social Networks and Third-Party Integrations
We offer parts of our Service through websites, platforms, apps, and services operated or controlled by separate entities. In addition, we integrate technologies operated or controlled by separate entities into parts of our App and Services. Some examples include:
Links
Our Apps includes links that hyperlink to websites, platforms, apps and other services not operated or controlled by us.
Liking, Sharing, and Logging-In
We may embed a pixel or SDK on our App that allows you to “like” or “share” content on, or log-in to your account through social media. If you choose to engage with such integration, we may receive information from the social network that you have authorized to share with us. Please note that the social network may independently collect information about you through the integration. These widgets may collect information such as your IP address and the pages you navigate on the website and may set a cookie to enable the widgets to function properly. Your interactions with these widgets are governed by the privacy policies of the companies providing them.
Brand Pages and Chatbots
We may offer our content through social media. Any information you provide to us when you engage with our content (such as through our brand page) is treated in accordance with this Policy. Also, if you publicly reference our Service on social media (e.g., by using a hashtag associated with Ratic in a tweet or post), we may use your reference on or in connection with our Services.
Please note that when you interact with other entities, including when you leave our App or Service, those entities may independently collect information about you and solicit information from you. The information collected and stored by those entities remains subject to their own policies, terms, and practices, including what information they share with us, your rights and choices on their services and devices, and whether they store information outside of your residency. We encourage you to familiarize yourself with and consult their privacy policies and terms of use.
- How Ratic Shares Personal Information
Ratic does not rent or sell your information. We restrict access to your information to authorized employees and we do not share your information with Third Parties except in the circumstances explained below:
Employees and Authorized Contractors
Our employees and authorized contractors may need to access information about you when they require this information to perform their job. For example, a customer support representative would need access to your account to validate your identity and respond to your question or request; our email communications team would need access to your contact information to ensure this information is sent correctly and any unsubscribe requests are properly managed; and our security staff would need to review information to investigate attempted denial of service attacks, fraudulent account activity, or other attempts to compromise the Services. All our employees and contractors are required to agree to maintain the confidentiality and protect the privacy of your information.
Third-Party Services
We share personal information with Game Studios, Users have chosen to authenticate and connect with Ratic App. Where you are using our Services and have chosen to connect your Game account to the App, you are agreeing to provide information about you to the Game Studios under their respective terms and privacy policies. For example, if you choose to connect your Game account to the App, this connection enables us to interchange and validate your username, in-app coin balance and collectible inventory.
Service Providers and Business Partners
Without prejudice to the foregoing, we share personal information with a limited number of our Service Providers. We have Service Providers that provide services on our behalf, such as website hosting, data analysis, information technology, and related infrastructure, customer service, email delivery. These Service Providers may need to access personal information to perform their services. We authorize such Service Providers to use or disclose personal information only as necessary to perform services on our behalf or comply with legal requirements. We require such Service Providers to contractually commit to protect the security and confidentiality of personal information they process on our behalf. These Third- Party Service Providers may process or store personal data on servers outside of the EEA, UK, and Switzerland, including in the US. We rely on standard contractual clauses (if sent to the US or onward to other countries) to ensure that information about you is lawfully transferred under EU law. In this case, we have implemented supplementary measures as outlined in the Section “How Ratic Protects Your Personal Information”.
Business Transfers
In the event that we enter into, or intend to enter into, a transaction that alters the structure of our business, such as a reorganization, merger, sale, joint venture, assignment, transfer, change of control, or other disposition of all or any portion of our business, assets or stock, we may share personal information with Third Parties for the purpose of facilitating and completing the transaction. If we do, we will inform such entities of the requirement to handle your information in accordance with this Privacy Policy or inform you that you are covered by a new privacy policy. You will have the opportunity to opt-out of any such transfer if the new entity’s planned processing of your information differs materially from that set forth in this Privacy Policy.
Law Enforcement, Government Agencies, and Professional Advisors
We may need to disclose information about you where we believe that it is reasonably necessary to comply with a law or regulation, or if we are otherwise legally required to do so, such as: (i) to comply with applicable law, or payment method rules; (ii) to enforce our contractual rights including our Terms and this Privacy Policy; (iii) to protect the rights, privacy, safety, and property of Ratic, you or others; and (iv) to respond to requests from courts, law enforcement agencies, regulatory agencies, and other public and government authorities, which may include authorities outside your country of residence. For governmental data access requests concerning you or your organization, we would first attempt to redirect the request to you and/or we would first attempt to notify you unless we are legally prohibited from doing so.
We also use professional advisors, including lawyers and accountants, and may be required to disclose information about you when engaging them for their services and as necessary for audits, financial and other regulatory reviews.
We may disclose information in the aggregate form to Third Parties relating to user behavior in connection with the actual or prospective business relationship with those Third Parties, such as advertisers and content distributors.
- Your Communication Choices
Legal Communications and Service Announcements
By providing Ratic with your email address and/or using the Website/Platform you affirmatively consent to use of your email address for legal and service notifications or Ratic to send you notifications through pop-ups and etc. regarding important service announcements and other legal and administrative communications related to your use of the App. We may send the following to you by email or posting them on the App; this Policy, our Terms, including legal disclosures; future changes to this Policy, Terms, and other notices, legal communications or disclosures and information related to the Services. Such communications are part of the Services which you cannot opt out of receiving. However, if you do not wish to receive certain service and other administrative and legal notifications, your only way to opt out of such messages is to stop using the App and delete your account.
Promotional Communications
You may receive marketing and advertising communications (e.g., sending your blog posts, informing you of Service features, letting you know of new features or developments, letting you know of upcoming Games or add-ons, offering you promo codes or coupons, pursuant to your prior explicit consent. To receive marketing and advertising communications from Ratic, you can subscribe to our newsletter, contact us via email, or give your explicit consent in the applicable areas. Due to our global privacy practices, we provide our Users with the opportunity to “opt-in” and “opt out” of receiving marketing and advertising communications other than those for purposes directly related to your transactions with us and in general legal and administrative communications regarding your account.
If you prefer to opt-in to Promotional Communications, you may receive periodic promotions and other offers or materials that we believe might be of interest to you until you unsubscribe or opt-out.
Withdrawing Your Consent
If you later decide that you do not want to receive future Promotional Communications electronically, you may withdraw your consent. You can opt-out Promotional Communications at any time (i) by following the instructions described in this Policy; or (ii) following the unsubscribe instructions contained in each message; or (iii) changing the communication preferences in your account. In all cases you may email us at privacy@ratic.com. Your withdrawal of consent shall be effective within a reasonable time (and within 3 days at the latest) after we receive your withdrawal notice described above.
Updating Your Information
If you have signed-up for an online account, you may access and update certain personal information that you provided to us by logging into your online account and using the features and functionalities available therein. Once logged in, you can view or update your name, telephone number, password, or email address.
- European Union and UK Privacy Information
Your Rights and Choices Under the UK & EU GDPR
Ratic undertakes to respect the confidentiality of your Personal Data and to guarantee you can exercise your rights.
You have the right under this Privacy Policy, and by law if you are within the UK or EU, to:
- Right to Access: You have the right to access (and obtain a copy of, if required) the categories of personal information that we hold about you, including the information’s source, purpose and period of processing, and the persons to whom the information is shared.
- Right to Rectification: You have the right to update the information we hold about you or to rectify any inaccuracies. Based on the purpose for which we use your information, you can instruct us to add supplemental information about you in our database.
- Right to Erasure (“Right to be Forgotten”): In certain cases, you have the right to request from us the erasure of your Personal Data such as when you want to delete your account. For the avoidance of any doubt, we may not be able to grant this right to you in certain cases, due to our obligations to fulfill certain legal requirements.
- Right to Restriction of Processing: You have the right to request from us restriction of processing, for a certain period and/or for certain situations.
- Right to Data Portability: You have the right to transfer your information to a third party in a structured, commonly used and machine-readable format, in circumstances where the information is processed with your consent or by automated means. You have the right to receive your Personal Data from us in a structured format and you have the right to (let) transmit such Personal Data to another controller.
- Right to Object: In certain cases, you have the right to object to the processing of your Personal Data, including with regards to profiling or direct marketing.
- Right to be Not Subject to Automated Individual Decision-Making: You have the right to not be subject to a decision based solely on automated processing.
- Right to Filing Complaint: You have the right to lodge a complaint with the Irish Data Protection commissioner, the UK Information Commissioners Office, or other data protection supervisory authority applicable to you if you are unhappy with the way we are handling your personal data.
- Right to Compensation of Damages: In case we breach applicable legislation on the processing of your Personal Data, You have the right to claim damages from us for any damages such breach may cause to you.
Exercising of Your UK & EU GDPR Privacy Rights
You may exercise your rights of access, rectification, cancellation, and opposition by simply contacting us. Please note that we may ask you to verify your identity before responding to such requests. If you make a request, we will try our best to respond to you as soon as possible.
You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. If You are a resident of United Kingdom, You may complain to Information Commissioner’s Office (ICO) regarding your data protection rights. If you are a resident in the European Economic Area (EEA), please contact your local data protection authority in the EEA.
- California Privacy Information
If you are a Consumer as defined in the California Consumer Privacy Act (CCPA) and as amended by the California Privacy Rights Act (CPRA) (collectively, “California Privacy Laws”), the following provisions apply to you.
Do Not Sell My Personal Information
“Sale” means renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a consumer’s personal information by the business to a third party for monetary or other valuable consideration. We do not provide personal information about you to Third Parties in exchange for money. We do share personal information with Third Parties that we work with, including to help us market or advertise our products and Services to you and mostly with regard to your prior consent. When this information is in a format that directly identifies you by name, it is not shared with any Third Parties for Third-Party marketing or advertising purposes. You can find more detail about our practices in our Policy, set forth under “Interest-based Advertising” section.
Even though we do not provide personal information to these Third Parties in exchange for money, the CCPA may characterize our providing the following categories of information we share with Third Parties that provide services to you or to us, such as personalizing your experience with us or helping us to market or advertise our products and Services to you, as “sales” of personal information; (i) Device and browsing information and other internet activity information; (ii) purchase or other commercial information; and (iii) identifiers (e.g., ad ID).
The Service Providers we partner with (for example, our advertising partners) may use technology on the Service that “sells” personal information as defined by the CCPA. If you wish to opt out of the use of your personal information for interest-based advertising purposes and these potential sales as defined under CCPA, you may do so by following the instructions below;
Mobile Devices and Tablets
Your mobile device and tablet may give you the ability to opt-out of the use of information about the apps you use in order to serve you ads that are targeted to your interests:
- “Opt-out of Interest-Based Ads” or “Opt-out of Ads Personalization” on Android devices
- “Limit Ad Tracking” on iOS devices
You can also stop the collection of location information from your mobile device by changing the preferences on your mobile device.
“Do Not Track” Policy as Required by California Online Privacy Protection Act (CalOPPA)
Some internet browsers have enabled ‘Do Not Track’ (DNT) features, which send out a signal (called the DNT signal) to the websites that you visit indicating that you don’t wish to be tracked. Currently, there is no standard that governs what websites can or should do when they receive these signals. For now, we do not take action in response to these signals. However, some third-party websites do keep track of your browsing activities. If you are visiting such websites, you can set your preferences in your web browser to inform websites that you do not want to be tracked. You can enable or disable DNT by visiting the preferences or settings page of your web browser.
California Privacy Rights for Minor Users (California Business and Professions Code Section 22581)
California Business and Professions Code section 22581 allow California residents under the age of 18 who are registered users of online sites, services, or applications to request and obtain removal of content or information they have publicly posted.
We do not knowingly process personal information of California residents under the age of 18. If you have reason to believe that anyone under the age of 18 has provided us with any personal information, please contact us at privacy@ratic.com.
Be aware that your request does not guarantee complete or comprehensive removal of content or information posted online and that the law may not permit or require removal in certain circumstances.
Your Rights and Choices Under California Privacy Laws
Under this Privacy Policy, and by law if you are a resident of California, you have the following rights:
- Right to Notice:You must be properly notified which categories of Personal Data are being collected and the purposes for which the personal information is being used. In the 12 months prior to the last update of this Policy,
- we have collected the categories of personal information through various sources as stated Section 6 “Personal Information Collected by Ratic”,
- used that personal information for the purposes as stated Section 7 “How Ratic Uses Personal Information” and
- shared that personal information with the potential recipients as stated Section 8 “How Ratic Shares Personal Information”.
- The Right to Access / The Right to Request: The CCPA permits you to request and obtain from Ratic information regarding the disclosure of your personal information that has been collected in the past 12 months by Ratic or its subsidiaries to a third-party for the third party’s direct marketing purposes. For more information about the potential recipients of your personal information please view Section 8 “How Ratic Shares Personal Information”.
- The Right to Say No to the Sale of Personal Data (Do not Sell, DNT): You have the right to ask Ratic not to sell your personal information to third parties. You can submit such a request by contacting through the channels, features, and functions, abilities provided on the App and this Policy.
- The Right to Know about Your Personal Data:You have the right to request and obtain from Ratic information regarding the disclosure of the following: (i) the categories of personas information collected, (ii) the sources from which the personal information was collected, (iii) the business or commercial purpose for collecting or selling the personas information, (iv) categories of third parties with whom Ratic shares personal information, and (v) the specific pieces of personal information we collected about you. For more information on information we collect, including the sources we receive information from, please review the “Personal Information Collected by Ratic”, “How Ratic Uses Personal Information”, “How Ratic Shares Personal Information”.
- The Right to Delete Personal Data: You also have the right to request the deletion of your personal information that have been collected in the past 12 months. You may request that we delete the personal information that we have collected directly from you and are maintaining. However, we may have a basis for the retention of your personal information under the CCPA. Our retention rights include (i) to complete transactions and services you have requested or that are reasonably anticipated; (ii) for security purposes; and (iii) for legitimate internal business purposes, including to maintain business records, to comply with law, to exercise or defend legal claims, and to cooperate with law enforcement. Note also that we are not required to delete your personal information that we did not collect directly from you (e.g., through Game Studios). However we may still reset your In-App Coin balance and Collectible inventory.
- The right not to be discriminated against: You have the right not to be discriminated against for exercising any of your rights as a Consumer, including the following:
- Denying providing products or Services to you
- Charging different prices or rates for products or Services, including the use of discounts or other benefits or imposing penalties
- Providing a different level or quality of products or Services to you
- Suggesting that you will receive a different price or rate for products or Services or a different level or quality of products or Services.
Exercising Your California Privacy Rights
In order to exercise any of your rights under the CCPA, as a California resident, you can contact us through channels, features, and functionalities (i.e., email address, tickets) provided on the App.
Once we receive your request, we will validate the information that you provide and send a message to the email address you provide in the request, asking you to verify that it is your email address. Please follow the instructions in that email to verify your email address. We will begin processing your request once the verification is completed.
Ratic will disclose and deliver the required information free of charge within 45 days of receiving your verifiable request. The time to provide the required information may be extended once by an additional 45 days when reasonably necessary and with prior notice.
Please note that if you do not include necessary information concerning you in your requests, we may ask you to verify your identity before responding to such requests.
- How Ratic Protects Your Personal Information
We are making reasonable efforts to provide you with an appropriate level of security at the risk associated with the processing of your personal information. We employ organizational, technical, and administrative measures designed to appropriately protect your personal information against unauthorized access, destruction, accidental loss, unauthorized alteration, or abuse. Your personal information may only be accessed by a limited number of personnel who need access to such information in order to perform their duties. Please be aware that no security measures are perfect or impenetrable. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If You have a reason to believe that your interaction with us is no longer secure (for example, if You think your account is compromised), please contact us immediately.
We will make any legally required disclosures of any breach of the security, confidentiality, or integrity of your unencrypted electronically stored personal information to you via email or conspicuous posting on our App in the most expedient time possible and without unreasonable delay, consistent with (i) the legitimate needs of law enforcement or (ii) any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system, and any other disclosures that may be required under applicable law. We also take measures to delete your personal information or keep it in a form that does not permit identifying you when this information is no longer necessary for the purposes for which we process it, unless we are required by law to keep this information for a longer period. When determining the retention period, we take into account various criteria, such as the type of products and services requested by or provided to you, the nature and length of our relationship with you, possible re-enrollment with our products or services, the impact on the services we provide to you if we delete some information from or about you, mandatory retention periods provided by law and the statute of limitations.
We encrypt data in transit and at rest, where appropriate, to ensure that your information is kept private. We undertake service provider security and privacy reviews to ensure that Service Providers follow our stringent requirements to safeguard your information, and we also enter into data protection agreements with our service providers. All payment information is fully encrypted and handled only by PCI certified organizations.
- Retention
Your personal information may be retained for as long as is reasonably necessary to perform the purposes listed under “How Ratic Use Personal Information” section. For example, if you register an account, we will store any personal information associated with your account for as long as you remain a registered User or we believe we may be in a position to provide Services to you.
.If you purchase a certain amount of In-app Coins, we will store any personal information associated with that purchase as long as required to fulfill the obligations arising from the process, process any claims, provide customer service and support an enhanced gaming experience, remember your preferences for future interactions, or be able to provide you with offers or Services as well as to be able to fulfill our legal obligations.
We retain personal information after we cease providing Services to you, even if you close your account, to the extent necessary to comply with our legal and regulatory obligations. We also retain personal information to comply with our tax, accounting, and financial reporting obligations, where we are required to retain the data due to our contractual commitments to our financial and business partners, and where data retention is mandated by the applicable laws. Where we retain data, we do so in accordance with any limitation periods and records retention obligations that are imposed by applicable law.
The servers and databases in which information may be stored may be located outside the country from which you accessed our Services and, in a country, where the data protection and other laws may differ from your country of residence. Your personal information may be disclosed in response to inquiries or requests from government authorities or to respond to judicial process in the countries in which we operate.
- International Data Transfer
Your personal information will be processed by us in the European Economic Area (EEA). Some of your personal data may be transferred, stored and/or processed outside of the EEA and UK as our Sub-processors sometimes operate from outside of these jurisdictions.
In some cases, in particular when Ratic uses the Sub-processors who support Ratic in its business activities, the personal data may also be accessed or processed outside the EEA and UK. When personal information we collect is processed outside the EEA or UK we have obligations to ensure that personal information is only processed outside the EEA or UK where the European Commission has decided that the territory in question ensures an adequate level of protection (known as a ‘whitelisted’ territory) or, in the absence of a decision by the European Commission, there are appropriate safeguards in place to protect your personal data.
For example, if your personal data is accessed or processed from a territory outside the EEA which is not whitelisted, the appropriate safeguards may be provided by standard data protection clauses adopted by the European Commission (known as ‘standard contractual clauses).
We will only transfer your data outside of the UK and the EEA in compliance with data protection laws and provided appropriate or suitable safeguards are in place to protect your data, Standard Contractual Clauses.
Personal information may be stored and processed in any country where we have operations or where we engage service providers. We may transfer personal information that we maintain about you to recipients in countries other than the country in which the personal information was originally collected, including to the United States. Those countries may have data protection rules that are different from those of your country. However, we will take measures to ensure that any such transfers comply with applicable data protection laws and that your personal information remains protected to the standards described in this Policy. In certain circumstances, courts, law enforcement agencies, regulatory agencies, or security authorities in those other countries may be entitled to access your personal information.
- Use by Minors
The Services are not directed to individuals under the age of eighteen (18), and they shall not provide personal information through the Services. If you have reason to believe that anyone under the age of 18 has provided us with any personal information, please contact us.
- Updates to this Policy and Notifications
We may change this Policy from time to time to in response to changing legal, technical or business developments. Any changes are effective when we post the revised Policy on the App. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material Privacy Policy changes if and where this is required by applicable data protection laws. You can see when this Privacy Policy was last updated by checking the “last updated” date displayed at the top of this Privacy Policy.
- Links to Other Websites
The Services or our App may provide the ability to connect to other sites. These sites may operate independently from us and may have their own privacy notices or policies, which we strongly suggest you review. If any linked website is not owned or controlled by us, we are not responsible for its content, any use of the website, or the privacy practices of the operator of the website.
As a safety measure, we recommend that you not share any personal information with these third parties unless you’ve checked their privacy policies and assured yourself of their privacy practices.
- Cookie Notice
Cookies are small text files stored in a Device’s web browser memory. They help website/app providers with things like understanding how people use a website/app, remembering a user’s login details, and storing website/app preferences. This article explains how we use cookies and other similar technologies to help us ensure that our Services function properly, prevents fraud and other harm, and analyze and improve the Services in accordance with our Policy.
- How We Use Cookies
Cookies play an important role in helping us provide personal, effective, and safe Services. We use cookies on our Ratic App. We change the cookies periodically as we improve or add to our Services, but we generally use cookies for the following purposes:
To Operate Ratic App: Some cookies are essential to the operation of our Ratic App and Services. We use those cookies in several different ways, including:
- Authentication
- Security
- Functional
- Preferences/Features/Services
To Analyze and Improve Our Services: Cookies help us understand how to make our Ratic App and Services work better for you. Cookies tell us how people reach our Ratic App, and they give us insights into improvements or enhancements we need to make to our Ratic App and Services.
For Better Advertising: Cookies can help us provide more effective advertising on Ratic App. For example, we might use a cookie to help to prevent you from seeing same advertisement multiple times or to measure how many times an advertisement is viewed or clicked on.
- How We Use Other Technologies
Third Party Analytics: We use Google Analytics which uses cookies and similar technologies, to collect and analyze information about the use of the Services and report on activities and trends. This service may also collect information regarding the use of other sites, apps, and online resources. You can learn about Google’s practices on its website.
- How to Manage Cookies
Your device may allow you to change your cookie preferences, including to delete and disable cookies. Please consult “help” section of your device to understand your options, but please note that if you choose to disable the cookies, some features of our Ratic App or Services may not operate as intended.
- Jurisdiction
Ratic focuses on multinational compliance regulations including but not limited to the United States federal and state data privacy laws, General Data Protection Regulation brought by the European Union (“GDPR”), United Kingdom General Data Protection Regulation (“UK GDPR”), California Privacy Laws, Turkish Personal Data Protection Law No: 6698 and other jurisdictions with data protection legislation to make sure privacy is a “go-to” rather than a thing to be worried. You have the right to request further information on our personal data processing activities based on your country’s laws.
- Contact Ratic
We welcome you to reach out if you have any questions or concerns regarding our privacy practices or to request a copy of this Policy in another format. Please feel free to contact us via the channels provided to you on the Ratic App and under this Policy.
TERMS OF SERVICE
- Introduction
These Terms of Service (the “Terms”) set forth legally binding terms and conditions that govern your access to and use of Ratic mobile application (the “App”), and the services, tools and materials offered thereon as well as any other media, form, channel, website or mobile application related, linked, or otherwise connected thereto.
The App is owned, operated, and distributed by Ratic, Inc., a company incorporated and validly operating in the United States of America and having the registered address of 16192 Coastal Hwy, Lewes, Delaware 19958, County of Sussex (hereinafter referred to as the “Ratic”, “Company“, “we”, and through similar words such as “us”, “our”, etc.).
Ratic is a game launcher that provides its Users with a seamless gaming experience by allowing them to connect certain games from app stores to their Ratic account. By switching between the Ratic app and the game app, users can easily manage their in-game activities and earn in-app coins and collectibles that can be tracked through their Ratic account.
Through the App, Ratic provides an online gaming ecosystem which enables Users (depending on the case “User”, “you” or “your”) to create an account on the App and benefit from the services offered thereon (hereinafter referred to as the “Service”).
For the purpose of these Terms, Ratic and you may individually be referred to as a “Party” and collectively as “Parties”.
- Agreement and Acknowledge
These Terms are entered into by and between you and Ratic, together with the Privacy Policy and any other documents expressly incorporated by reference, in order to govern your access to and use of the App, as well as any content or functionality of the Services.
By downloading, accessing, using and signing up the App, you acknowledge that you have read, understood, and agreed to be bound and abide by the provisions set forth in these Terms. In case of not accepting these Terms (or any part thereof), you shall cease your access and/or use of the App and delete your account on the App immediately.
We are fully committed to protecting your and others’ privacy and security and to addressing their concerns. You may read our Privacy Policy to learn more about how we are handling your personal information, in great detail.
- Changes to the Terms
We reserve the right to update and modify these Terms by providing Users with notice of updates and modifications.
In the event that the provisions in these Terms are updated and there is a provision against you under the current Terms, the updated Terms will be sent to you via a pop-up window on Ratic App or by e-mail to the e-mail address you provided, and you will be expected to accept the updated Terms. If you do not accept the updated terms, you shall immediately stop using the App and delete your account immediately. To delete your account, you can send an e-mail regarding to this matter to support@ratic.io.
If there is no provision against you in the updated Terms, you will only be informed about the updated Terms via a pop-up window on the App and an update e-mail to be sent to your e-mail address.
These Terms shall also apply, including without limitation to any new functions, features, or tools added to the App.
The most current version of these Terms may be viewed at any time on the App. It is in your best interests to periodically review the Terms for any updates, changes, or additions that may affect you.
- Definitions
Within the context of herein Terms, following terms shall bear the meanings ascribed to them below:
App Content | It shall mean any content, material, information, text, data, copyright, trademark, logo, design, insignia, image, photo, music, screenshot, video, post, identifying mark, page, software, and other original works of authorship and/or intellectual property uploaded to, or incorporated into the App. |
Collectible | It shall mean a virtual item or object that a User can earn, purchase, rent, lend or accumulate/create in a Game or through the Marketplace. These collectibles enhance the gameplay experience, as well as to reward players for their exploration and achievements within the Game. |
Device(s) | It shall mean a tablet, smartphone and other electronic device(s) capable of operating the App with internet connection. |
Force Majeure Event | It shall mean floods, earthquakes, or other comparable elements of nature or acts of God, wars, civil disorders, or revolutions in any country affecting the operations of Ratic, or any other event beyond the reasonable control of the non-performing party including without limitation failures of the internet or any public telecommunication network, denial of service attacks, viruses, or other malicious software attacks, given that the default or delay could not have been avoided or prevented. |
Game | It shall mean video game(s) playable on a Device and are compatible with the App. |
Game Studio | It shall mean a natural person or legal entity that published Game on application stores. |
Game Studio Content | It shall mean any content, material, information, text, data, copyright, trademark, logo, design, insignia, image, photo, music, screenshot, video, post, identifying mark, page, software, and other original works of authorship and/or intellectual property uploaded to, or incorporated into the Games by a Game Studio. |
In-app Coin | It shall mean a virtual item that allows to benefit from the Services of Ratic and Game Studios and opportunities offered in the App that can be earned by playing Games or purchased via Marketplace. |
Intellectual Property Rights | It shall mean all registered or unregistered, registerable, or un-registrable intellectual property rights in whole or in part, anywhere in the world, and including without limitation copyrights, trade secrets, know-how, business names, trademarks, service marks, and patents. |
Marketplace | It shall mean in-App marketplace where the Users may review their Collectible inventory and In-app Coin balance, available Collectibles, and search, filter and purchase new Collectibles with different features. |
Payment System | It shall mean the online secure payment system provided by the licensed payment institution that enables collections in the online environment. |
Ratic 101 | It shall mean the internet blog containing written and audio/visual content in various categories to be determined by Ratic and accessible from within the App. |
Referral Code | It shall mean the code requested by a User for a person who is not already a member of the App and provided by the App. In the event that a person who is not already a member of Ratic App creates an account with the said code, the User requesting a Referral Code will be entitled to a certain number of In-App Coins, provided that the amount is at Ratic’s discretion. |
User(s) | It shall mean the person(s) who create an account on the App and who can perform the transactions in the relevant section of these Terms. |
- Coverage and Usage of the App
Ratic App is a fun gaming platform where you can sign up for an account and access Games created by various Game Studios and that are made available via any app stores including the Apple Application Store and Google Play Store (collectively, the “App Stores”). You can compete with other players in game activities, watch ads, and earn In-App Coins by playing games or purchasing them in the Marketplace, redeem in-app currencies as cash, gift cards and virtual prepaid cards. You can also search, filter, and review different Collectibles with unique features and purchase them. Inviting your friends to join can earn you more In-App Coins. You can track your In-App Coins and Collectibles earnings and balance through summaries and check out the leaderboards to see how you rank against other players. Once you sign up to the App, you can access all the Services and content available on the platform.
Access to and Use of Services
You may use the App to browse, locate, view Games or be directed to App Stores to download Games for your Device. The App requires a smart phone or tablet device on the iOS or Android or any other operation system. The App details will specify the minimum amount of memory and the version of the operating system required. Note any updates to the App may be subject to you downloading the most recent version of your Device’s operation system or updating other third-party software.
You are responsible for providing the equipment (phone, tablet, etc.) and paying any fees to connect to the Internet and App Stores, and for data or cellular usage to download and use the App and Games.
Account Creation
To access and use the App and the Services, you are required to sign up for an account and provide specific information. Please note that you can find comprehensive information on how Ratic handles this information in our Privacy Policy.
To become a User, first, choose the language you want to use in the App. Then, enter your phone number and verify it with the code sent to your phone. Next, fill in your username, and email in the required fields in the form. You need to enter the verification code sent to your email to complete the account creation process. If you have received a Referral Code from another User, you can enter it in the designated area.
Ratic may, from time to time, modify or add new items to the information fields required to create an account (whilst updating the Privacy Policy accordingly), and you agree to promptly complete any such additional or modified information fields when and as requested by Ratic.
The password used to login to the membership account is forgotten, the User may request that the password reset option be sent to the e-mail address specified during the account creation phase.
You will always be able to add some additional data to your profile or to change existing information by logging into your account on Ratic App and updating your profile. The registration to and using the App itself is free of charge at this stage.
Eligibility
We do not permit individuals under 18 years of age to become a User. Unless you are at least 18 years of age, you should not create an account or use the App in any means. By creating an account and using the App, you represent and warrant that you are at least 18 years of age and have the right, authority, and capacity to enter into these Terms and to abide by the provisions of these Terms.
Your account may be deleted without notice if we believe that you are under 18 years of age and you represent yourself as 18 or older, or you are over 18 and represent yourself as under 18.
Account Responsibilities
You agree to create only 1 (one) unique account and be the sole authorized user of your account, keep your account accurate, complete, and with up-to-date information. Your failure to keep your account data accurate, complete, and up to date may lead to your inability to access to and your use of the Services or the App or your account’s termination by us and your In-App Coin balance and Collectible inventory are being cancelled and reset. Therefore, you must either make necessary changes on the account or inform us immediately of any changes on your information by emailing us.
If you provide any information that is untrue or inaccurate, not current, or incomplete, or if Ratic suspects that your information is untrue or inaccurate, not current, or incomplete, Ratic may, in its sole discretion, suspend or terminate your account and refuse your current or future access to any Service and cancel all In-App Coins balance and all Collectible inventory till that instance. In such case, your In-App Coins balance and Collectible inventory will be cancelled without any previous notice, and you accept and undertake to assume full responsibility and not to claim any damage against and hold harmless Ratic in this regard. Any personal information supplied hereunder will be subject to the terms of our Privacy Policy.
By registering for an account, you agree to be liable for all activities that take place under your account and agree to always keep the safety and privacy of the login credentials. As a User, if you become conscious of or reasonably suspect any violation of safety, including without limitation any loss, theft, or unlawful disclosure or use of your account, you must promptly notify us. If we suspect that there is likely to be a breach of security or misuse of the App or your account, or violation of any obligation under these Terms, we may suspend or terminate your account and your use of the Service and the App and reset all In-App Coin balance and Collectible inventory till that instance. Such termination or suspension may be immediate and without notice.
We encourage you to ensure that you log out from your account at the end of each session. You should be cautious when accessing your account from a public or shared tablet, mobile device etc. so that others are not able to view or record your email, password, or other information. We have the right to disable any password, or other identifiers, whether chosen by you or provided by us, at any time, including if, in our opinion, you have violated any provision of these Terms.
Ratic cannot and will not be held responsible for any loss or harm caused by your inability to maintain safety of your account and password. Thus, Ratic is not responsible for any loss or damage as a result of someone else using your account, email address, referral code, or password, with or without your knowledge.
IF YOU VIOLATE ANY PROVISION OF THESE TERMS, YOU HEREBY ACKNOWLEDGE AND ACCEPT THAT RATIC MAY TERMINATE OR SUSPEND YOUR ACCOUNT AND ACCESS TO THE APP AND RESET ALL IN-APP COIN BALANCE AND COLLECTIBLE INVENTORY UNTIL SUCH TERMINATION OR SUSPENSION AT ITS SOLE DISCRETION. IN SUCH CASE, YOU HEREBY DISCLAIM AND HOLD RATIC HARMLESS FROM AND AGAINST ANY AND ALL LIABILITY RESULTING FROM SUCH TERMINATION OR SUSPENSION AND ACCEPT NOT TO HOLD RATIC RESPONSIBLE FOR ANY CLAIMS FOR COMPENSATION, DAMAGE, OR REIMBURSEMENT IN THIS REGARD.
Connecting Game Accounts
When a User downloads a Game that is compatible with Ratic App, they have the option to connect their Game account to their Ratic account. This allows the User to track their In-App Coin balance and Collectible inventory across multiple Games from within the Ratic App.
To play Games with the Ratic App, Users are required to connect their Game account with their Ratic account. The process is simple and straightforward, and once connected, Users can switch between the Ratic App and the Game app seamlessly using a switch button. In the event that the Game is not already downloaded on the User’s Device, the Ratic App may redirect the User to a specific Game in the App Stores for download.
By connecting their Game account with their Ratic account, Users can track their In-App Coin balance and Collectible inventory. This feature allows Users to view their progress in the Game and keep track of their rewards. Users are advised that by connecting their Game account, they authorize Ratic to access and share their username, In-App Coin balance, and collectible inventory as described in our Privacy Policy. The privacy and security of our Users’ information are of utmost importance to Ratic, and we assure our Users that their information will be treated in compliance with applicable regulations.
One of Ratic’s key features, the Validation Machine, ensures that the In-App Coins and Collectibles earned through the play-to-earn feature are valid and fairly earned. The Validation Machine is designed to confirm that the Game is played by real players and not bots, ensuring a level playing field for all. Overall, Ratic provides a user-friendly interface that enhances the gaming experience while ensuring fairness for all players.
It is important to note that Ratic is not involved in the download or registration process of the Game, and Users are responsible for complying with the Game’s terms and privacy policy. Ratic’s services are limited to providing a platform for Users to connect their Game account with their Ratic account and enjoy a seamless gaming experience.
If you make any in-game purchases, then the relevant online store provider’s terms and conditions will also apply. You acknowledge that any billing and transactions are handled by the online store provider. You should contact the online store provider directly if you have any payment related issues with in-game purchases.
Virtual Items
Our Services may enable you to acquire certain virtual items, including virtual currency (e.g., in-App Coins), Collectibles, points, or similar items (collectively, “Virtual Items“). It is important to note that you do not legally own these Virtual Items, and their value does not correspond to any real-life monetary value, credit balance or currency. Your right to use these Virtual Items is limited to the license granted to you. Ratic licences these Virtual Items to you on the limited, personal, non-transferable, non-sublicensable and revocable basis. Additionally, any virtual currency or similar balance does not constitute a real-world balance or have any stored value but instead constitutes a measurement of the extent of your limited license.
Through the Marketplace, you may purchase various Collectibles and In-App Coins that enhance your gameplay or boost your in-game actions, leading you to earn more Collectibles and In-App Coins. However, it is important to note that Collectibles and In-App Coins have no monetary value, and they cannot be transferred to anyone or exchanged for real money, goods, or services in any way. Ratic reserves the right to add, change, or remove any Virtual Item or their prices without any liability to you at any time. We may also limit the total number of Virtual Items that may be held in one account.
We may manage, control, modify or eliminate Virtual Items at any time. Where we intend to make changes or remove Virtual Items will provide you with as much notice as possible.
To the extent permitted by law, all purchases and redemptions of Virtual Items are final and non-refundable. If your access/account is terminated, or you delete the App you will not receive money or other compensation for unused Virtual Items, whether your loss of license under these Terms was voluntary or involuntary. You acknowledge that you are not entitled to a refund or compensation for any unused Virtual Items when you delete your account or the App.
If you request that your personal data to be erased as specified in Privacy Policy, you will permanently and, to the extent permitted by law, without a right to a refund lose all your Virtual Items as Ratic can no longer associate such Virtual Items with you.
Fees and Payment Terms
It is important to note that, unless otherwise expressed, market prices of the Virtual Items are inclusive of all sales taxes and other charges. However, additional charges or taxes may be incurred, depending on your bank or the applicable law you are subject to, and we have no control over such additional expenses. We encourage you to check the applicable law and/or your bank’s policies before making any purchase.
We accept payment only via Payment Systems, which may have their own terms and conditions. We encourage you to read these terms and conditions before making any payment. Unless otherwise stated by Ratic, the Services offered within the scope of the App are provided in an electronic environment, and no physical delivery will be made to the Users.
When you click to purchase a Virtual Item, you are requesting us to start supplying the Virtual Item immediately and start to take payment. Payment will be taken from your preferred account, and the Payment System’s terms will apply. Ratic is not a party to the transaction between you and Payment System.
From time to time, we may provide certain promotional opportunities and contests to our Users. Please note that all such promotions run at the sole discretion of Ratic and can be activated, modified, or removed at any time without any prior notification. Ratic’s partners liability pursuant to such promotional opportunities and contests will be limited under these Terms.
We remind you that the App is intended solely for personal use, and any use of the App other than for personal purposes is strictly prohibited.
Legal Compliance
You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
Communications & Support
You may contact Ratic and share your questions, complaints and/or concerns about the App or the Services, through support@ratic.io or any other channel provided under the settings section.
Closing your account with us
If you have created an account with us, you can close it at any time by emailing us at support@ratic.io. Please note that we may close your account with us if it is inactive for 180 days.
5. Communications and Notification
Legal Communications and Service Announcements
By using the App and providing Ratic with your email address, you consent to receive notifications from Ratic regarding important announcements and other administrative communications related to your use of the App. This includes, but is not limited to, these Terms, Privacy Policy, legal disclosures, future changes to these Terms, and other notices. These communications are necessary for the provision of the Services, and you cannot opt-out of receiving them.
The only way to opt-out of such messages is to cease using the App and delete your account. Ratic may send any communication through the email address or any contact information you provided through the App, and such communication shall be deemed to be received by you on transmission time, unless we receive notice that such contact information is invalid, in which case we may delete your account immediately and without prior notice.
Promotional Communications
We will perform marketing and other advertising activities (i.e, informing you of benefits and features of Services, letting you know of upcoming games or developments, reminding you of waitlists etc.) of Ratic and third-party advertising partners, as more fully set forth in our Privacy Policy, pursuant to your prior explicit consent. Therefore, if you prefer to opt-in to Promotional Communications, you may receive periodic promotions and other offers or materials from Ratic.
Withdrawing Your Consent
If you later decide that you do not want to receive future Promotional Communications electronically, you may later withdraw your consent. You can opt-out Promotional Communications at any time (i) by following the instructions described in our Privacy Policy; (ii) following the unsubscribe instructions contained in each message; or (iii) changing your communication preferences through the App. Your withdrawal of consent shall be effective within a reasonable time (within 3 days at the latest) after we receive your withdrawal notice described above. Your withdrawal of consent will not affect the legal validity or enforceability of these Terms provided to, and electronically signed by, you prior to the effective date of your withdrawal.
Third-Party Communications
Ratic disclaims all liability for any advertising or communication directed to you from any third party directly or indirectly in connection with the App (the “Third-Party Communications”) that you may receive and any actions you may take or refrain from taking as a result of any Third-Party Communications. You are solely responsible for assessing and verifying the identity and trustworthiness of the source and content of any Third-Party Communications. Ratic assumes no responsibility for verifying and makes no representations or warranties regarding the identity or trustworthiness of the source or content of any Third-Party Communications.
By using the App, you expressly relieve and hold Ratic harmless from any and all liability arising from Third-Party Communications, including any loss or damage incurred as a result of any dealing between you and any third parties. It is your responsibility to evaluate the content and usefulness of the information obtained from third parties.
- App Content and License Terms
The visual interfaces, graphics, design, photographs, videos, audio, information, data, computer code, materials, and content of the App, the App as a whole, our devices including associated firmware, applications, software, websites, APIs, products, and services (collectively, the “App Content“) are protected by copyright, trademark, trade dress, patent, or other intellectual property rights. All App Contents are owned, controlled, or licensed by Ratic or its subsidiaries and affiliates. Any use of the App Content without Ratic’s express written consent is strictly prohibited. Ratic reserves all rights to the App Content not granted expressly in these Terms. Any material downloaded or otherwise obtained through the use of the App is done at your own discretion and risk and you will be solely responsible for any damage to your computer system, mobile phone or other device or loss of data that results from the download of any such material.
License to App Content
The App provided to you are licensed to you and not sold. Ratic (and its licensors, where applicable) own all rights (including but not limited to copyright, trademark, trade dress, patent, and other worldwide intellectual property rights and other applicable laws, rules, or regulations), in and to App and we reserve all rights (expect as per the limited license here). You have no intellectual property rights in or related to the App other than the right to use them in accordance with these Terms.
We grant you a limited, revocable, non-exclusive, non-transferable, non-assignable and non-sublicensable license to access and use the App, Services, and contents therein solely as provided under these Terms, and not for redistribution of any kind (the “License”). This License does not include any resale of (i) the App, Service, or contents thereof, (ii) any personal information, (iii) any other content, material, Virtual Item, information, text, data, copyright, trademark, logo, design, insignia, image, photo, music, screenshot, video, chat, post, identifying mark, page, software, and other original works of authorship, and/or intellectual property uploaded to, or incorporated into, the App and Services which are owned, controlled, or licensed by Ratic.
We retain all rights, titles, and interests in and to the App, including without limitation, (i) all texts, graphics, typefaces, formatting, graphs, designs, editorial contents, HTML, look and feel software, and data, (ii) all business processes, procedures, methods, and techniques used in the App, (iii) all other material and content uploaded or incorporated into the App such as the App Content, and (iv) all associated trade secrets and other intellectual property and proprietary rights recognized anywhere in the world (collectively, the “Company IP”). The Company IP is protected in all forms, media, and technologies currently known or to be developed hereinafter. The Company owns all Company IP, as well as the coordination, selection, arrangement, and enhancement of such Company IP as a collective work under intellectual property laws of any jurisdiction where the App is accessed, and all rights on the App, Services, and the App Content. The Company IP is protected by domestic and international laws regarding copyright, patents, and other proprietary rights.
The Company may revoke the License at any time for any reason or no reason and shall not be liable to any User for any purported interference with business or contractual relations, in tort or otherwise.
Violation of the License hereunder or this provision may result in infringement of Intellectual Property Rights and contractual rights of the Company, Users, or other third parties, which is prohibited by law and could result in substantial civil and criminal penalties.
Our commercial partners, suppliers, advertisers, sponsors, licensors, contractors and other third parties may also have additional proprietary rights in the App Content which they make available on our App and Services. You may not modify, publish, transmit, distribute, perform, participate in the transfer or sale, create derivative works of, or in any way exploit, any of the App Content, in whole or in part. When App Content is downloaded to your computer, phone, tablet or any other mobile device, you do not obtain any ownership interest in such App Content. Modification of the App Content or use of the App Content for any other purpose, including, but not limited to, use of any App Content in printed form or on any other applications or networked computer environment is strictly prohibited unless you receive our prior written consent.
Unless explicitly stated herein, nothing in these Terms may be construed as conferring any license to Intellectual Property Rights, whether by estoppel, implication, or otherwise. You represent and warrant that your use of the App, Services, and App Content will remain consistent with these Terms and will not infringe or violate the rights of any other party or breach any contract or legal duty against any other party or violate any applicable law. In order to request permission for using the App Content, you may contact Ratic through the channels dedicated for such use.
All trademarks and service marks, whether registered or unregistered, as well as product names and company names or logos, displayed or mentioned on the App are the property of their respective owners. Reference to any product, service, process, or other information, by trade name, trademark, or otherwise does not constitute or imply endorsement, sponsorship, or recommendation thereof by Ratic.
- User Content and License Terms
Our App and Services may allow you to create a username and an online identity which allows you to post, link, store, share and otherwise make available certain information, text, graphics, videos, or other material (“User Content”). You own all rights, title and interest in and to all of the User Content and are responsible for the User Content that you post to the App, including its legality, reliability, integrity, accuracy, quality and appropriateness.
In the event of any loss or damage to User Content within the Service, the User’s sole and exclusive remedy shall be for Ratic to use reasonable commercial endeavors to restore the lost or damaged User Content from the latest backup of such User Content maintained by Ratic. Ratic shall not be responsible for any direct or indirect loss, destruction, alteration or disclosure of User Content caused by any third party.
License to Client Content
We respect your right to ownership of User Content created or stored by you. You own the User Content created or stored by you. Unless specifically permitted by you, your use of the Services does not grant Ratic the license to use, reproduce, adapt, modify, publish or distribute the User Content created by you or stored in your account for Ratic’s commercial, marketing, promotional or any similar purpose. However, posting or displaying User Content on the Services, you grant Ratic the right and license to host, run, reproduce, process, adapt, translate, access, copy, distribute, store, transmit and reformat the User Content of your account solely as required for the purpose of providing the Services to you in compliance with these Terms.
You promise that you have the right to share and use such User Content, that it and you will comply with the acceptable use policy when doing so. You agree that we may use your User Content for any purpose in connection with the Services (including re-posting it and sharing it) without any payment or obligation to you or anyone else. We may remove any potentially infringing User Content without notice.
User Responsibilities
Users shall not post, upload or transmit any content that (i) is false, misleading or deceptive; (ii) is defamatory, obscene, pornographic, vulgar or offensive; (iii) promotes discrimination, bigotry, racism, hatred, harassment or harm to any person or group; (iv) involve violence or acts that threaten or encourage any person to engage in such violence or acts; (v) encourage illegal and/or harmful activities and materials that are prohibited by the applicable laws.
You hereby acknowledge and agree that Ratic does not actively monitor or police the User Content (and has no obligation to do so) and you hereby disclaim and hold Ratic harmless from and against any and all liability resulting from your interaction with, or conduct towards, any other User or User Content. YOU SHALL BE SOLELY RESPONSIBLE FOR ANY VIOLATIONS OF ANY LAWS AND FOR ANY INFRINGEMENTS OF THIRD-PARTY RIGHTS CAUSED BY YOUR USE OF THE SERVICES. YOUR BEAR THE SOLE BURDEN OF PROVING THAT USER CONTENT, INFORMATION OR OTHER MATERIALS DO NOT VIOLATE ANY LAWS OR THIRD-PARTY RIGHTS.
Users acknowledge and accept that Ratic is entitled to remove, delete, block or rectify such User Content at its own discretion and to, without prior notice, deny the User’s access to the App; (i) if any complaint based on such content is received; (ii) if a notice of infringement of intellectual property rights is received; (iii) upon order of a public authority; or (iv) where Ratic is made aware that the User Content, while being accessible via the App, may represent a risk for Users, third parties and/or the availability of the Service. The removal, deletion, blocking or rectification of User Content shall not entitle Users that have provided such content or that are liable for it, to any claims for compensation, damages, or reimbursement. Users agree to hold Ratic harmless from and against any claim asserted and/or damage suffered due to User Content they provided to or provided through the App.
Notwithstanding the foregoing, Ratic reserves the right to determine, at its sole discretion, what constitutes harassment or mischief, and where that has occurred, and may, also at its sole discretion, delete the relevant User Content, partially or completely deny, suspend, or terminate access to the Services to any infringing party.
RATIC DISCLAIMS ANY PERCEIVED, IMPLIED OR ACTUAL DUTY TO MONITOR THE USER CONTENT, AND SPECIFICALLY DISCLAIMS ANY RESPONSIBILITY OR LIABILITY FOR INFORMATION PROVIDED HEREIN. UNDER NO CIRCUMSTANCES WILL WE BE LIABLE IN ANY WAY FOR ANY USER CONTENT, INCLUDING, BUT NOT LIMITED TO, FOR ANY ERRORS OR OMISSIONS IN ANY USER CONTENT, OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY USER CONTENT POSTED OR OTHERWISE TRANSMITTED TO OR THROUGH THE APP.
YOU AGREE AND UNDERSTAND THAT YOU MAY BE HELD LEGALLY RESPONSIBLE FOR DAMAGES SUFFERED BY OTHER USERS OR THIRD PARTIES AS THE RESULT OF YOUR REMARKS, INFORMATION, FEEDBACK OR OTHER CONTENT POSTED OR MADE AVAILABLE ON THE SERVICES THAT IS DEEMED DEFAMATORY, VIOLATES INTELLECTUAL PROPERTY RIGHTS OR OTHERWISE LEGALLY ACTIONABLE. THE COMPANY IS NOT LEGALLY RESPONSIBLE, NOR CAN IT BE HELD LIABLE FOR DAMAGES OF ANY KIND, ARISING OUT OF OR IN CONNECTION TO ANY DEFAMATORY OR OTHERWISE LEGALLY ACTIONABLE REMARKS, INFORMATION, FEEDBACK OR OTHER USER CONTENT POSTED OR MADE AVAILABLE ON THE APP.
- Usage Data
Usage Data includes but is not limited to query logs, and any data relating to the operation, support, and/or about Users’ use of the Services, App, or Ratic’s APIs (“Usage Data”). Notwithstanding anything to the contrary in these Terms, Ratic may collect and use Usage Data to develop, improve, support, and operate its App and Services.
Ratic may also utilize data for its internal business purposes only to the extent such data has been aggregated and anonymized such that Users cannot be identified, and we will not sell, rent, or otherwise monetize any of that aggregated information.
- Access to the App and Availability of the Services
Saving the exceptions herein, the Users shall have unlimited access to the App and the Services subject to the fulfillment of the Users’ obligations under these Terms. Ratic reserves the right to withdraw, amend or otherwise alter the functions of the App, and any service, material or content we provide through the App, at our sole discretion and without any notice.
Certain features of our App may depend on the availability of Third-Party Services and the features and functionality they make available to us. We do not control Third-Party Service features and functionality, and they may change without any notice to us. If any Third-Party Service stops providing access to some or all of the features or functionality currently or historically available to us or stops providing access to such features and functionality on reasonable terms, as determined by Ratic in our sole discretion, we may stop providing access to certain features and functionality of our App and related Services. We will not be liable to you for any refunds or any damage or loss arising from or in connection with any such change made by the Third-Party Service or any resulting change to our App and related Services. You irrevocably waive any claim against Ratic with respect to such Third-Party Services.
Ratic shall make commercially acceptable attempts to guarantee the accessibility of the App and the Services during maintenance of or introduction of new services to the App, except that Ratic shall not be liable for, (i) planned downtime, or (ii) any unavailability precipitated directly or indirectly by conditions beyond Ratic’s realistic control including a Force Majeure Event or any violation of these Terms by any User.
We may at any time suspend your use of the Services and/or remove or disable any App Content as to which we reasonably and in good faith believe is in violation of any of these Terms. We will provide you with notice of any such suspension or disablement before its implementation unless such suspension or disablement is necessary to comply with legal process, regulation, order or prevent imminent harm to the Services or any third party, in which case we will notify you to the extent allowed by applicable law of such suspension or disablement as soon as reasonably practicable thereafter.
- Limitations on Use of the App (Acceptable Use Policy)
You are solely responsible for your all interactions with Ratic or App, on or through the App. Our goal is to create a positive, useful, and safe user experience. To promote this goal, we prohibit certain kinds of conduct that may be harmful and illegal.
While using the App or the Services, you may not:
- defame, abuse, harass, stalk, threaten, or otherwise violate legal rights (g., rights of privacy and publicity) of Ratic or any other person, or use information learned from the App or App Content to defame, abuse, harass, stalk, threaten, intimidate, or mislead, or otherwise violate legal rights of Ratic or any other person;
- breach any international, federal, or local legislation, regulation, rule, or ordinance;
- contact Ratic to share information that is defamatory, profane, infringing, obscene, unlawful, offensive, and/or harmful, or that advocates, endorses, condones, or promotes racism, bigotry, hatred, or physical harm of any kind against any individual or group of individuals;
- use the App or any Services other than for their intended purpose and/or for any purpose in violation of applicable local, state, federal, or international law;
- interfere with another User’s use and enjoyment of any Game or in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users including harm to minors; or
- attempt to gain unauthorized access to the App or Game or servers or networks connected to Games (e.g., through password mining);
- spam, phish, pharm, pretext, or bot the App for any scandalous, obscene or immoral purpose;
- interfere with or circumvent the safety measures of the App or the Services;
- attempt to reverse engineer, de-compile, hack, disable, interfere with, disassemble, copy, or disrupt the integrity or the performance of the App or the Services;
- restrict or inhibit any other User from accessing and using the App and/or any Services;
- use a robot, spider, manual, and/or automatic process, or device to data-mine, data-crawl, scrape, or index the App in any manner;
- hack or interfere with the App, its servers, or any connected networks;
- adapt, alter, license, sublicense, or translate the App or the App Content for your own personal or commercial use;
- modify or otherwise make derivative works of the App Content, or reproduce, distribute, or display the App Content except as expressly permitted under these Terms;
- remove or modify, visually or otherwise, any copyright, trademarks, or other proprietary marks and rights owned, controlled or licensed by Ratic;
- use the App in a manner that is false or misleading (directly or by omission or failure to update information) or for the purpose of accessing or otherwise obtaining Ratic’s trade secrets for public disclosure or other purposes;
- use, transfer, distribute, or dispose of the App or the App Content in any manner that could compete with the business of Ratic; or
- advocate, encourage, or assist any third party to engage in the foregoing restricted activities listed above.
Any use of the App or the App Content by violating the principles listed above without the prior written permission of Ratic is strictly prohibited and will terminate these Terms, the License, and your access to the App automatically. Any such unauthorized use may also violate applicable laws, including without limitation copyright and trademark laws and Ratic will take appropriate investigative and legal action for such illegal or unauthorized use.
You are required to inform Ratic immediately in case anyone makes or threatens to make a legal claim against you relating to your use of the Services and/or the App. If we request, you shall confirm such claim in writing and cease to access or use the App and/or Services. In such case, we reserve the right to forward details to the appropriate regulatory authorities, as well as the courts if we are asked to do so. In this case, the disclosure of information as described in the Privacy Policy will not be considered a breach of privacy and data protection obligations of Ratic.
- Third-Party Services
The App may include embedded third-party content or links (such as hyperlinks) to third party sites, apps, Games, resources, contents, or services that are not owned or controlled by Ratic (collectively, “Third-Party Services”).
When you access Third-Party Services, you do so at your own risk and judgement. Third-Party Services are not under our control, and you acknowledge that Ratic is not responsible or liable for the content, function, accuracy, legality, appropriateness, or any other aspect of Third-Party Services. If you believe any Third-Party Services violate applicable law or may be inappropriate, please notify Ratic. The inclusion of any Third-Party Services does not imply any association between Ratic and their operators.
By using the App and Services thereof, you expressly relieve and hold Ratic harmless from any and all liability arising from your use of any Third-Party Services, including any loss or damage incurred as a result of any dealing between you and any third parties, or as a result of the presence of such Third-Party Services on the App or failure of such Third-Party Services to function as intended. It is your responsibility to evaluate content and usefulness of the information obtained from third parties.
When you are connected to or otherwise accessing to a Third-Party Service, you agree that you are responsible for the following: (i) taking necessary measures to protect you and your computer systems, from viruses, worms, trojans, malicious code, and other harmful effects; (ii) downloading, using or purchasing any material that is sexually explicit, immoral, offensive or otherwise objectionable or unlawful, or that contains technical inaccuracies, typographical errors, or other errors; (iii) downloading, using or purchasing any material that violates confidentiality or proprietary rights of third parties and other proprietary rights, or that is subject to additional terms and conditions specified or unspecified; (iv) any financial costs or other liabilities against third parties arising from your actions or other activities; (v) reading and understanding terms of use and privacy policies applicable to Third-Party Services.
- Data Protection and Privacy
We access your data to enable us to respond your requests and as necessary to provide you with the App and Services. Our Privacy Policy describes our information practices, including the types of information we receive and collect from you, and how we use and share this information. You acknowledge that the laws, regulations, and standards of the country in which your information is stored or processed may be different from those of your own country.
Before sharing your data, we will take steps designed to ensure that any Third-Party Service provider maintains commercially reasonable data practices for maintaining the confidentiality and security of your data and for preventing unauthorized access to such data. We do not share your data with third parties for their own marketing purposes.
Ratic hereby represents and warrants compliance with relevant legislations, rules, regulations, directives, and guidelines (jointly, the “Rules”) on the compilation, use, and disclosure of information and data gathered from or about the Users relevant to access or use of the App or the Services.
The Rules include without limitation (i) United States federal and relevant state laws with regards to data collection and data privacy including if applicable, California Customer Privacy Act (“CCPA”); and (ii) if applicable, the Data Protection Directive and the General Data Protection Regulation (“GDPR”) brought by the European Union, or any other Rules of another jurisdiction or rules, laws or any other part of the legislation issued by the relevant data protection authorities, and any amendments and changes thereof or laws as may be repealed or succeeded.
Our Services are not intended to hold any Sensitive Information. You represent and warrant that you will not use our App and related Services to transmit, upload, collect, manage, or otherwise process any Sensitive Information. WE WILL NOT BE LIABLE FOR ANY DAMAGES THAT MAY RESULT FROM YOUR USE OF OUR APP AND SERVICES IN TRANSMITTING, COLLECTING, MANAGING, OR PROCESSING ANY SENSITIVE INFORMATION.
Any personal information that you provide to us is subject to our Privacy Policy. Please review our Privacy Policy for more information about how we collect and use your personal information.
Publicly Available Content
Any personal data, identifier, or any other information regarding Users (at this stage, only usernames and profile images/avatars if chosen) shall only appear for reference purposes and/or on leaderboards only if your Ratic App In-app earnings reach a rank competing with other Users’.
Private Content
Private content provided by Users shall stay private and will not be shared with any third parties or accessed by Ratic without the User’s explicit consent pursuant to the Rules.
Feedback
If you provide Ratic any feedback or suggestions (“Feedback“) through any medium including on request through a feature or to us directly or via an App Store, Ratic will treat any Feedback as non-confidential and non-proprietary. Ratic will be free to use such Feedback on an unrestricted basis, without any compensation to you or any third party.
- Representations and Warranties
Mutual Representations and Warranties
Each party hereby represents and warrants to the other party that, (i) such party has the necessary power and authority to be bound by these Terms; (ii) compliance with these Terms and fulfillment of the obligations hereunder do not and will not, to the best of each party’s knowledge, violate any other agreement to which it is a party; (iii) no other restriction, limitation or contractual or statutory obligation exists preventing a party from fulfilling its obligations hereunder; and (iv) these Terms constitute a legal, valid and binding obligation when agreed upon by both parties.
Our Representations and Warranties
We hereby represent and warrant that, (i) we will have all necessary rights, licenses, know-how, expertise, and experience needed to operate the App and provide the Services hereunder; (ii) are the sole proprietor of the App and the Company IP (to the extent permitted in these Terms) on the App and have all legal rights, licenses, and authority to provide you with the App or the Services as stipulated herein; (iii) the App shall also comply with all relevant legislations and regulations when used by you in accordance with these Terms; (iv) to our knowledge, the App does not contain any malicious code or viruses; and (v) we have and will maintain and apply our own industry-standard company policies.
Your Representations and Warranties
You represent and warrant that (i) all information you submit to the App or through the Services or shares with Ratic (if any) is true, accurate, current, and complete, (ii) you are the sole owner of all rights, titles, and interests in, or have obtained all necessary rights and licenses from the applicable owner of, any information you submit including User Content shared on App, and (iii) such information, when used for the purposes in which it is submitted onto Ratic, does not infringe the rights of any third party, including without limitation, Intellectual Property Rights, proprietary rights and rights of publicity/privacy. You will be solely responsible for all information that you submit on or through the App or share with Ratic and will use the App solely for the permitted purposes as defined by these Terms and shall not interfere with the integrity or performance of the App as articulated by the section of Limitations on Use of the App.
BY ACCESSING AND USING THE APP, YOU REPRESENT AND WARRANT THAT YOU ARE AT LEAST EIGHTEEN (18) YEARS OLD (OR ANY GREATER AGE REQUIRED TO REACH THE AGE OF MAJORITY UNDER THE APPLICABLE LAW OF THE STATE OR JURISDICTION OF YOUR PRIMARY RESIDENCE).
Disclaimer of Warranties
Except as expressly set forth herein, Ratic does not warrant, or make any representation (expressly or impliedly) regarding (i) the results obtained from benefiting the App Content will be wholly accurate, entirely reliable, complete or truthful, or (ii) the quality of any Service, Game, information, or other material acquired or obtained by the User through the App or the Service will meet his/her expectations or fit for a particular purpose or that any faults in the Service will be amended, and (iii) the App and the Services will be provided on an uninterrupted, secure or error-free basis. The Services and the App (and any part thereof), including without limitation any content, data, and any information related thereto, are provided strictly on an “as is” and “as available” basis, without any warranties or conditions of any kind, either express, implied, or statutory. Ratic makes no representation concerning the benefits or outcomes obtained from the Games, App and/or the Services by the User or any third party.
The App or the Services may become inaccessible, or it may not function properly with Users’ browser, mobile device, and/or operating system. Ratic cannot be held liable for any perceived or actual damages arising from content, operation, use of or inability to use the Games, App or the Services.
YOU EXPRESSLY UNDERSTAND AND AGREE THAT THE USE OF THE APP AND SERVICES IS AT YOUR SOLE RISK. THE APP AND SERVICES ARE PROVIDED ON AN AS-IS-AND-AS-AVAILABLE BASIS. RATİC EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. RATIC MAKES NO WARRANTY THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE. USE OF ANY MATERIAL DOWNLOADED OR OBTAINED THROUGH THE USE OF APP AND THE SERVICES SHALL BE AT YOUR OWN DISCRETION AND RISK AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM, MOBILE TELEPHONE, WIRELESS DEVICE OR DATA THAT RESULTS FROM THE USE OF THE APP, SERVICES OR THE DOWNLOAD OF ANY SUCH MATERIAL. NO ADVICE OR INFORMATION, WHETHER WRITTEN OR ORAL, OBTAINED BY YOU FROM RATIC, ITS EMPLOYEES OR REPRESENTATIVES SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THE AGREEMENT.
ALTHOUGH RATIC ENDEAVORS TO PROVIDE ACCURATE INFORMATION, IT DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE ACCURACY OR RELIABILITY OF INFORMATION ON THE APP.
Prohibition of Disclaimer of Implied Warranties
Some jurisdictions may not allow exclusion and limitation of certain implied warranties. The above exclusions may not apply to Users, falling within the scope of such jurisdiction’s competence. These Terms give User specific legal rights, and User may also have other rights which vary from jurisdiction to jurisdiction. The disclaimers and exclusions under these Terms shall not apply to the extent prohibited by applicable laws.
- Limitation of Liability
If Ratic’s performance of its obligations under these Terms is prevented or delayed by any act or omission of User or any third party, Ratic shall not be deemed in breach of its obligations under these Terms.
In no event will Ratic, it’s developers, affiliates or their licensors, service providers, employees, agents, officers or directors be liable for defects or damages of any kind, under any legal theory, arising out of or in connection with your use, or inability to use the App, any Service or any other apps linked to it and any content on the App (including the App Content) or such other apps including any direct, indirect, special, incidental, consequential or punitive damages, and also including but not limited to, personal injury, pain and suffering, emotional distress, loss of profits, loss of business or anticipated savings, loss of use, loss of goodwill, loss of data, and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
TO THE EXTENT PERMITTED BY LAW RATIC IS NOT LIABLE FOR ANY DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF ANY USER. IF YOU ARE DISSATISFIED WITH THE APP OR ANY MATERIALS ON THE APP, OR WITH ANY OF THESE TERMS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE APP AND OUR SERVICES.
UNDER NO CIRCUMSTANCES WILL WE BE LIABLE FOR ANY THIRD-PARTY SERVICES, INCLUDING THE FAILURE OF ANY SUCH THIRD-PARTY SERVICES, OR ACTIVITIES OF THIRD PARTIES, OR ANY CONNECTION TO OR TRANSMISSION FROM THE INTERNET.
WE ARE NOT RESPONSIBLE FOR AND WILL NOT BE LIABLE FOR THE CONTENT MADE AVAILABLE THROUGH THE SERVICES, INCLUDING USER CONTENT AND ANY CONTENT OR SERVICES PROVIDED BY THIRD PARTIES. WE DO NOT CONTROL OR VET CONTENT AND ARE NOT RESPONSIBLE FOR ANYTHING POSTED, TRANSMITTED, OR SHARED ON OR THROUGH OUR SERVICES
None of the Games in question reflect real life. Users accept and declare that they are aware of this fact. Accordingly, Ratic will not be held responsible for any negativities that may arise in any way.
Ratic can create stories and/or scenarios for Ratic App to attract more people’s attention; this plot contains fictional and cinematic elements that do not reflect reality. Accordingly, none of the information on Ratic App points to a situation in real life. Users accept and declare that they are aware of this fact. Accordingly, Ratic will not be held responsible for any negativities that may arise in any way.
The App contains fictional information by nature. Users accept and declare that they are aware of this fact. Accordingly, Ratic will not be held responsible for any negativities that may arise in any way.
None of the information, figures, videos and similar things in the Ratic App constitute an offer, advice, direction or similar thing regarding investment, the User accepts that Ratic does not make any commitments and Ratic is not liable for them.
The opportunities and Services offered through Ratic App do not concern real institutions and organizations. Users accept and declare that no action can be taken based on the facilities and Services offered in Ratic App. Therefore, Ratic cannot be held responsible for damages caused by or resulting from fictitious and unrealistic information. Users are aware that Ratic App will only be a gaming ecxperience platform; Therefore, Users agree, declare and undertake to relieve Ratic from liability for any damage or cost arising from an information presented on the Ratic App.
Some of the features may appear with the phrase “Coming Soon” within the Ratic App. However, Ratic is under no obligation to add any of the features it offers with the phrase “Coming Soon”. Users accept and declare that the practice of providing information about the Services to be offered with the phrase “Coming Soon” is not a commitment or similar legal will. Ratic does not have to make any of the features available that it presents with the phrase “Coming Soon”, Ratic can any time stop adding these features to the Ratic App, and Users cannot hold Ratic responsible for not making these features available.
RATIC IS NOT LIABLE FOR ANY DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF ANY USER. IF YOU ARE DISSATISFIED WITH THE APP OR ANY MATERIALS ON THE APP, OR WITH ANY OF THESE TERMS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE APP AND DELETE YOUR ACCOUNT ON THE APP.
We are not responsible for any disputes or disagreements between you and any third party you interact with using the App. You assume all risk associated with dealing with third parties. You agree to resolve disputes directly with the other party. You release Ratic of all claims, demands, and damages in disputes among users of the App. You also agree not to involve us in such disputes. Use caution and common sense when using our Service.
This Limitation of Liability section shall apply to the fullest extent permitted by law in the applicable jurisdiction whether the alleged liability is based on contract, tort, negligence, strict liability, or whatsoever, even if Ratic has been advised of the possibility of such damage.
Prohibition of Limitation of Liability
Some jurisdictions do not allow exclusion or limitation of incidental or consequential damages; therefore, above limitations or exclusions may not apply to User falling within the scope of such jurisdictions’ competence. These Terms give User specific legal rights, and User may also have other rights which vary from jurisdiction to jurisdiction. The disclaimers, exclusions, and limitations of liability under the Terms shall not apply to the extent prohibited by applicable law.
- Indemnification
Our Indemnification Obligations
We agree to defend you against any claim, suit or proceeding brought by third parties (the “Claim(s)”) arising from or relating to our violation of a third party’s Intellectual Property Rights directly arising out of your use of the App in accordance these Terms and will indemnify and hold you harmless against any damages and costs awarded against you or agreed in settlement by Ratic (including reasonable attorneys’ fees) resulting from such Claim. Ratic shall have no indemnification obligation with respect to any Claims arising out of or related to (i) User Content, (ii) your violation of any applicable laws, (iii) your violation, whether alleged or actual, of any third party rights, including but not limited to data protection and privacy rights; (iv) your violation of these Terms; (v) your negligence, willful misconduct, or fraud; (vi) your failure to use any enhancements, modifications, or updates to the App that have been provided by Ratic; (vii) modifications to the App by anyone other than Ratic; or (viii) combinations of the App with software, data or materials not provided by Ratic.
Your Indemnification Obligations
You agree to defend, indemnify, and hold harmless Ratic and its affiliates, co-branders, partners, shareholders, employees, agents, representatives, and/or independent contractors (“Ratic Affiliates”), to the maximum extent permitted, from and against all costs, damages, demands, Claims, and losses, including legal expenses resulting from any claim by third parties that (i) User’s use of the App, the App Content or other material infringement of any rights of the third parties, including without limitation, breach or violation of the Intellectual Property Rights or privacy rights of such third parties; (ii) the information shared with Ratic or submitted via the App by User through the App or via other the channels dedicated for such use is obscene, defamatory, illegal, unethical, or promotes illegal conduct; (iii) the User has not obtained and/or failed to obtain any necessary permit, license or consent in accordance with these Terms; and (iv) the User breaches (de facto or presumably) any of its representations, warranties, and/or responsibilities under these Terms.
Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for damages. Accordingly, some of the above indemnities, limitations and disclaimers may not apply to you. To the extent we may not, as a matter of applicable law, disclaim any warranty or limit our liability, the scope and duration of such warranty and the extent of our liability will be the minimum permitted under such law.
EACH PROVISION OF THESE TERMS THAT PROVIDES FOR A LIMITATION OF LIABILITY, DISCLAIMER OF WARRANTIES, OR EXCLUSION OF DAMAGES IS INTENDED TO AND DOES ALLOCATE THE RISKS BETWEEN THE PARTIES UNDER THESE TERMS. THIS ALLOCATION IS AN ESSENTIAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN THE PARTIES. EACH OF THESE PROVISIONS IS SEVERABLE AND INDEPENDENT OF ALL OTHER PROVISIONS OF THESE TERMS. THE LIMITATIONS IN THIS SECTION WILL APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
- Unlawful Activity and Termination of Access to the App
Ratic reserves the right to investigate complaints or reported violations of these Terms and to take any action it deems appropriate, including without limitation, reporting any suspected unlawful activity to law enforcement officials, regulators, or other third parties and disclosing any information necessary or appropriate to such persons or entities relating to Users’ e-mail addresses, usage history, IP addresses, transactions, and traffic information as explained in our Privacy Policy.
Ratic may terminate these Terms immediately in its sole discretion and without any prior notice or liability against you, or suspend or terminate your use of, or access to the App, or delete your Account on the App and/or reset all In-App Coin balance and Collectible inventory, at any time for any reason and under any conditions, including without limitation, if it is reasonably believed in good faith that you have violated or acted inconsistently with these Terms or any applicable law or that you have engaged in conduct that we determine to be inappropriate or unacceptable.
Ratic may terminate your account (or any part thereof), your password, or use of the App, or remove and discard any information stored, sent, or received via the App, reset all In-App Coin balance and Collectible inventory, without prior notice and for (i) concurrent access to the App with identical login credentials, (ii) permitting another person or entity to use your login credentials to access the App or the Services, (iii) any other access or use of the App or Services except as expressly provided in these Terms, (iv) any violation of the terms and conditions of these Terms or the rules and regulations relating to the use of, software and/or data files contained in, or accessed through, the App, (v) tampering with or alteration of any of the software and/or data files contained in, or accessed through, the App.
If we end these Terms with you to use the Services or restrict your access to any part of the Services, we may in our discretion delete certain data relating to your use of the Game or disable access to it. This may include, for example, saved Games, high scores, or your position in a league table. If we end our contract with you to use the Services, or restrict access to any part of our Services, we may also delete any in-game purchases or Virtual Items you have obtained, and you will no longer be able to use those purchases and will not get any refund.
In case you violate any provision of these Terms, you accept, declare, and undertake that Ratic may terminate or suspend your account and access to the App and reset all In-app Coin and Collectible you inventory until such termination or suspension at its sole discretion. In such case, you hereby disclaim and hold Ratic harmless from and against any and all liability resulting from such termination or suspension and accept not to hold Ratic responsible for any claims for compensation, damage, or reimbursement in this regard.
In case you violate any provision of these Terms, you accept, declare, and undertake that Ratic may terminate or suspend your account and/or access to the App at its sole discretion. In such case, you hereby disclaim and hold Ratic harmless from and against any and all liability resulting from such termination or suspension and accept not to hold Ratic responsible for any claims for compensation, damage, or reimbursement in this regard.
Termination by User
You may terminate these Terms at any time by ceasing to access or use the App and delete your account. However, sections of these Terms which by their nature should survive the expiration or termination will remain in full force and effect subsequent to and notwithstanding the expiration or termination of these Terms, as stipulated in the section of “Following Termination”.
- Following Termination
Upon expiry or termination of these Terms for any reason, all rights of the User and any Services shall be terminated instantly.
The clauses “Definitions”, “Disclaimer and Warranties”, “Limitation of Liability”, “Indemnification”, “Unlawful Activity and Termination of Access to the App”, “Following Termination”, “Governing Law”, “Severability” and “Miscellaneous Provisions”, shall survive expiry or termination of these Terms and all commitments of both parties under these Terms shall cease to be fulfilled.
- Severability
If any part of these Terms is found to be unlawful, void, or otherwise unenforceable, such unlawfulness, invalidity or unenforceability shall extend to such clause only. The unlawfulness, invalidity, or unenforceability of such a clause shall in no way influence or render any other part of these Terms, unlawful, void, or otherwise unenforceable, and generally, shall be reformed, construed, and implemented in such a way that reflects intent of the Parties as conveyed in these Terms with its nearest lawful effect.
In any jurisdiction, the fact that any provision of these Terms is held to be unlawful, void, or otherwise unenforceable, shall have no effect on the legality, validity, or enforceability of such provision in other jurisdictions.
- Miscellaneous Provisions
Headings
The headings used in these Terms are for reference reasons only and do not influence understanding and interpretation of these Terms.
Waiver
Ratic’s failure to assert any right or provision under these Terms shall not constitute a waiver of any such or other right or provision. No waiver shall be considered a further or continuing waiver of such term or any other term.
Service Interruption
In order to ensure the utmost possible service level, Ratic reserves the right to interrupt the App for maintenance, system update or any other change, through informing the Users appropriately.
We will not be liable for any reason if all or any part of the App and/or the Services is unavailable at any time or for any period. From time to time, we may restrict or suspend access to some or all parts of the App to the Users.
Within the limits of relevant legislation, Ratic may also decide to suspend or terminate the Services altogether. If the Services are terminated, Ratic will cooperate with Users to enable them to withdraw personal data or information in accordance with applicable law.
Additionally, the App or any Service might not be available due to reasons outside Ratic’s reasonable control, such as “Force Majeure”.
Remedies Not Exclusive
Except as expressly stated herein, no remedy is designed to be excluded from any other remedy that is not available under these Terms or in law or in equity.
Non-Exclusivity
These Terms are not exclusive.
No Strict Construction
Where an ambiguity or issue occurs with regards to any clause of these Terms, the Terms shall be construed as if collectively approved by the Parties and no presumption or burden of proof shall occur to favor or disadvantage of either Party by virtue of the authorship on these Terms.
Assignment
Without prior written approval of Ratic, these Terms or any rights or obligations conferred thereunder may not be transferred and delegated by the Users. Any attempt to grant, without such approval, any rights or responsibilities arising from these Terms shall be null and void ab initio.
Ratic reserves the right to transfer, assign, dispose of by novation, or subcontract any or all rights or obligations under these Terms, by taking the Users’ legitimate interests into account. Provisions regarding change of these Terms shall apply accordingly.
Transferring Rights
You may not transfer the App (or any Virtual Items) to someone else, whether for money, for anything else or for free. If you sell any device on which the App or a Game connected to Ratic account is installed, you must remove the App and relevant Game from it. You may only transfer your rights or obligations under these Terms to another person if we agree in writing.
Ratic may transfer its rights and obligations under these Terms to another organization. We will always tell you in writing if this happens.
Entire Agreement
These Terms constitute the entire agreement between the parties on the subject matter of the Terms and supersede any and all prior written or oral agreements and/or communications relating to the subject matter thereunder.
Force Majeure
None of the parties shall be responsible for any error or delay in fulfilling any of their corresponding obligations arising from these Terms, if a Force Majeure Event prevents them from doing so.
Interpretation
Unless the context requires otherwise, (i) the singular includes the plural and vice versa; (ii) if any act which shall be performed in accordance with these Terms is to be done on a day that is not a business day then the act must be performed on or before the next business day; (iii) a reference to any legislation or law includes all amendments, consolidations or other provisions thereof, (iv) a reference to a natural person shall mean including without limitation a partnership, joint venture, association, government or legal body or legal entity and vice versa shall be interpreted herein.
Language
Our Terms are written in English. Any translated version is provided solely for your convenience. To the extent any translated version of our Terms conflicts with the English version, the English version prevails.
Independent Legal Advice
User recognizes and accepts that it has had the chance to read these Terms, agrees with its provisions, and has been given a chance to seek independent legal advice on the Terms’ provisions before acknowledging them.
Governing Law
These Terms are governed by, and shall be construed and enforced in accordance with, the laws of the State of Delaware, without giving effect to any conflict of laws rules.
Any legal suit, action or proceeding arising out of or relating to these Terms shall be instituted in a court of competent jurisdiction located in the State of Delaware, the United States of America.
The User and Ratic irrevocably submit to the exclusive jurisdiction of such courts in any such suit, action or proceeding. The User hereby waives any objection based on forum non convenient and waives any objection to venue of any action instituted hereunder. Except as may be required by law or to enforce an order or award, the User or any of his or her representatives may disclose the existence, content, or results of any negotiation or litigation proceeding without the prior written consent of Ratic.
- Contacting Us and Support
Disputes
If a dispute arises between you and Ratic, Ratic encourages you to first contact Ratic directly to seek a resolution by opening a help ticket directly in-app via the help section or using the contact details below.
Contacting
You may contact us and share your questions, complaints and/or concerns about the App or the Services, through support@ratic.io or any other channel dedicated for such use.